Comments on: Angry Customers | What to do? How to deal? http://www.andreajlee.com/blog/archives/2006/08/04/angry-customers-what-to-do-how-to-deal/ Creating What Matters for Conscious Business Owners Wed, 13 Jul 2011 19:12:36 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Astrid http://www.andreajlee.com/blog/archives/2006/08/04/angry-customers-what-to-do-how-to-deal/comment-page-1/#comment-209 Astrid Sun, 20 Aug 2006 04:46:37 +0000 http://www.andreajlee.com/blog/?p=308#comment-209 Great approach, fantastic letter. I think every disgrunteled customer will/should appreciate the apology, the offer and the willingness to compensate. Taking responsibility for actions is the main point. Good stuff Astrid (www.rightnowcoaching.com) Great approach, fantastic letter.
I think every disgrunteled customer will/should appreciate the apology, the offer and the willingness to compensate.
Taking responsibility for actions is the main point.
Good stuff
Astrid (www.rightnowcoaching.com)

]]> By: Bill Baren http://www.andreajlee.com/blog/archives/2006/08/04/angry-customers-what-to-do-how-to-deal/comment-page-1/#comment-208 Bill Baren Sat, 05 Aug 2006 15:16:36 +0000 http://www.andreajlee.com/blog/?p=308#comment-208 I love your sample letter. You are able to take full responsibility for what happened, acknowledge their frustration and take steps to remedy the situation while meeting the frustrated client more then half way. This is great and I suspect that one of the reasons you are able to handle the situation is that you have been able to master the art of being with someone else's upset. It's what makes you a masterful coach and an excellent business person. We don't make anyone upset. No one makes us upset. Everyone has the choice to take control and responsibility for their own emotion. These choice shape how we are in the world and who we are as a person dictates what our business looks and feels like and how it operates. Bravo ~~Bill Baren (www.billbaren.com/blog) I love your sample letter. You are able to take full responsibility for what happened, acknowledge their frustration and take steps to remedy the situation while meeting the frustrated client more then half way.

This is great and I suspect that one of the reasons you are able to handle the situation is that you have been able to master the art of being with someone else’s upset. It’s what makes you a masterful coach and an excellent business person.

We don’t make anyone upset. No one makes us upset. Everyone has the choice to take control and responsibility for their own emotion. These choice shape how we are in the world and who we are as a person dictates what our business looks and feels like and how it operates.

Bravo

~~Bill Baren (www.billbaren.com/blog)

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